Policies and Procedures
Well-Child Visits
Well-child exams are a vital part of a child’s health care and should be done yearly. These visits give us the opportunity to examine the child for overall health, growth, and development. We also discuss nutrition, sleep habits, and age-appropriate topics such as potty-training, dental care, and safety issues. Regular wellness visits allow us to detect and address health problems before they become serious, or in some cases prevent them entirely!
Many of the well-child visits in the first year of life include immunizations which protect the child from some harmful and potentially life-threatening diseases.
Same Day Sick Visits
We understand that children can become ill quickly and unexpectedly, which is why we reserve a portion of our daily schedule for sick children. Please call us to make a same-day appointment.
After-Hours Care
If your child’s illness or injury is life-threatening, call 911.
Otherwise, for urgent matters that cannot wait until business hours, call our office to be connected to a physician or a pediatric-trained triage nurse.
Shoreline Pediatrics does not recommend urgent care clinic visits for sports physicals.
Shoreline Pediatrics believes your child’s medical home is the best place for all acute care, preventative care and immunizations! Come see us!
Patient Privacy
Shoreline Pediatrics physicians and staff are governed by and comply with the federal Health Insurance Portability and Accountability Act (HIPAA). We are required to abide by the terms of our office Notice of Privacy Practices. We may change the terms of our notice at any time. The new notice will be effective for all protected health information that we maintain at the time. A copy of our current HIPAA statement is available upon request. Patients age 18 and older are required to sign a waiver authorizing parental access to their account. Parents of patients over the age of 18 will not be permitted to access any medical or billing information without written consent of the patient. By Michigan state law, patients 11 and up need to authorize their parents to have access to their electronic medical records.
Missed Appointments and Late Arrivals
Missed appointments represent a cost to us, you, and to other patients that could have been seen during the time set aside for your child. Please be considerate and let us know before your appointment if you are not able to attend or if you are running late. Please note you may be asked to reschedule if you are late for your appointment. Cancellations are required 24 hours prior to any well visit appointment and two hours prior to any sick visit appointment via phone call to the practice.
If you miss more than 3 appointments without calling ahead of time, you may be discharged from the practice.
Medication Refills and Prior Authorizations
If you are in need of a medication refill or require a prior authorization for a medication, please call the office and leave a message on the medication refill line. Medication refills may require an associated “med check” visit. For controlled substances (ie ADHD medications), med checks are required every 3 months. Please call 72 business hours prior to running out of your prescribed medication. Prescriptions will be sent to the preferred pharmacy on file with the office unless otherwise requested by the assigned account holder.